Five Things To Consider When Shopping For A New Internet Provider
These days, internet is a necessity in everyday life. So why is it that shopping for an internet service provider is so hard? It really doesn't have to be. When you are ready to start looking at options, make a list of things you need and want from your service and how much you want to spend. Then take a look at the options in your area and don't be afraid to say no because they are inflexible. Stay the course and get what you need.
Getting the Right Price
While many people shop on price alone, this is one of those things that might need to be a little flexible. If you get a great deal on your monthly rate but the service is not great or the customer service is hard to work with, you might wish you had paid more. Be realistic but flexible in your price expectations and remember that sometimes you really do get what you pay for.
Flexibility and Customer Service
This is a big one. The first point of contact for problems or issues is the customer service department. If you call them for help, you want to know that they are going to be there and get your problem solved quickly. Your first call is a good indication of how they are going to be to work with so if you find them flexible and friendly, you are probably going to be able to work with them in the future.
Speed and Usage Caps
When you need a specific speed range for your internet, keep in mind that not all companies allow you unlimited use at full speed. Take the time to ask about this because a bargain price on an internet connection that is capped to lower speeds if you use too much, is no bargain at all. Not every company does this but if they do, they may not be real willing to advertise it so ask the questions.
Additional Options Available
Many companies are offering additional options with their internet plans these days. Some offer Wi-Fi hotspots with free usage, email addresses for free, and bundled services like phone and TV. Decide what is important before you consider these add-ons as benefits.
Be Aware of Long Term Contracts
Finally, consider the terms of the deal you are getting. Signing a long contract might be okay if the service is great but what if they do not meet your expectations? Can you get out of the contract or not? Be sure to ask about their "satisfaction guarantee" or if they even have one. Getting tied into two years of poor speeds and service is bad enough, but if they offer you an out that costs a lot of money, it might not be what you want.
